Frequently Asked Questions
Find answers to common questions about our services.
General
What are your opening hours?
Both our West Ealing and Hanwell branches are open Monday to Saturday, from 9:00 AM to 6:00 PM. We are closed on Sundays.
Do you charge commission?
No, we charge 0% commission on all travel money transactions. The rate displayed is the exact rate you will get.
Buying Currency
Can I order currency online?
Yes, you can reserve currency online through our website and collect it in-store to lock in the rate.
What payment methods do you accept?
We accept cash and major UK debit cards. We do not accept credit cards for currency exchange to save you from cash advance fees.
Selling Currency
Will you buy back my leftover currency?
Absolutely! We buy back most major currencies. Check our live rates page or contact us for the current buy-back rates.
Do you buy foreign coins?
We typically only buy back foreign banknotes. We accept €1 and €2 coins, but generally do not accept other foreign coins.
Online Orders
How long do I have to collect my online order?
Online reservations are held until the end of the next working day. After that, the rate is no longer guaranteed.
Is there a minimum or maximum order amount online?
The minimum online order is £50. For large transactions (over £5,000), please contact us directly.
ID Requirements
Do I need ID to exchange money?
By law, we require valid photographic ID (Passport or UK Driving Licence) for any transaction of £3,000 or more, or if paying by debit card.
Can someone else collect my order?
No. The person who placed the order must collect it in person, bringing the payment card used (if applicable) and valid ID.
Location & Transport
Where is the nearest bureau de change to Ealing Broadway station?
Ealing Exchange West Ealing HQ is a 6-minute walk from Ealing Broadway station. Head west along The Broadway to number 16, West Ealing, W13 0SR. We are also accessible via the Elizabeth Line (Crossrail), District Line, and Central Line.
Is Ealing Exchange near the Elizabeth Line route to Heathrow?
Yes. Our West Ealing branch is directly on the Elizabeth Line (Crossrail) route between Paddington and Heathrow. Stop at West Ealing station and walk 4 minutes to 16 The Broadway, W13 0SR. Exchange before you fly and save up to 15% versus airport bureaus.
Is Ealing Exchange open on Sundays?
No, both our West Ealing and Hanwell branches are closed on Sundays. We are open Monday to Saturday, 9:00 AM to 6:00 PM. You can reserve currency online 24/7 and collect during opening hours.
Currencies & Rates
Can I exchange Pakistani Rupees in West London?
Yes. Ealing Exchange buys and sells Pakistani Rupees (PKR) at 0% commission from both our West Ealing and Hanwell branches. We stock PKR daily and offer competitive rates for the local Pakistani community in Southall, Hanwell, and Ealing.
What is the best exchange rate for Euros in West London today?
Ealing Exchange consistently offers some of the best Euro rates in West London with 0% commission. Check our live rates page for today's guaranteed rate. Reserve online to lock the rate for 48 hours and collect in store.
Does Ealing Exchange buy back foreign currency?
Yes, we buy back most major currencies including Euros, US Dollars, UAE Dirhams, and more. Our buy-back rates are displayed on our live rates page. Bring your leftover travel money to either branch — no appointment needed.
What currencies does Ealing Exchange stock?
We stock 37+ foreign currencies including EUR, USD, AED, PKR, INR, AUD, CAD, CHF, CNY, EGP, JPY, NGN, PHP, PLN, SAR, THB, TRY, and ZAR. All currencies are available for same-day collection at both branches.
How much commission does Ealing Exchange charge?
0%. Ealing Exchange charges absolutely no commission on any currency exchange transaction. The rate displayed on our website and in-store boards is the exact rate you receive. No hidden fees, no surcharges.
Can I reserve currency online and collect in store?
Yes. Use our online currency converter to reserve your amount and lock in today's rate for up to 48 hours. Then visit our West Ealing HQ or Hanwell branch with your ID and payment to collect. No deposit required.
What is the minimum amount I can exchange?
There is no minimum exchange amount at Ealing Exchange. You can exchange any amount of currency at 0% commission. For online reservations, the minimum is £50. For amounts over £5,000, please contact us directly for our best VIP rates.
Still have questions?
Our team is here to help you.
Contact Us